Conditions and Services.
Welcome on our website www. rizzocalzature.com
General Sales Conditions
1. Our trade policy
1.1 The Seller offers products for sale on rizzocalzature.comand trades exclusively with regard to their end-users who are "consumers".
1.2 When we speak of "consumer" we refer to any individual acting on rizzocalzature.com with purposes that are not related to their business, business or professional activities, possibly carried out. If you are not a "consumer", we encourage you to refrain from making business transactions through rizzocalzature.com.
1.3 In view of its trade policy, the Seller reserves the right not to follow orders from non-consumer entities or in any case to orders that do not comply with his trade policy.
1.4 These General Sales Terms only govern the offer, forwarding and acceptance of product purchase orders on rizzocalzature.com between rizzocalzature.com users and the Seller.
1.5 The General Sales Terms do not regulate the provision of services or the sale of products by persons other than the Seller who are present on rizzocalzature.com via links, banners or other hyperlinks. We recommend that you check their sales conditions before you submit orders and purchase products and services, because you are not responsible for providing services by third parties other than the Seller or concluding e-commerce transactions between rizzocalzature.com users and third parties.
1.6 rizzocalzature.com reserves the right to refuse orders generated on its site if it considers that there are no contractual basis appropriate to the seller's policies.
1.7 rizzocalzature.com reserves the right to delete or block users if they deem them ineligible for contractual sales policies.
2. How to conclude the contract with Res S.r.l.
2.1 To conclude the purchase agreement of one or more products on rizzocalzature.com,you will need to fill out the order form electronically and send it to the Seller, by telematics, following the relevant instructions. The purchase agreement is stored in our archive.
2.2 After the purchase agreement of one or more products has been completed, through the transmission of the order form, you will be sent a summary of the transaction which contains a reference to the General Terms of Sale – Policy – and a summary of the information about the essential characteristics of each product ordered with its price (including all applicable taxes or taxes), the means of payment that you can use to purchase each product, how to deliver the products purchased, how the professional handled complaints, shipping and delivery costs; as well as references and the vendor's geographic and e-mail address and the date by which the Seller agrees to deliver the goods. The Seller will also provide you with a summary of the terms and conditions for exercising your right of withdrawal and how and when the purchased products are returned (SERVICES POST SALE). You will also be given an indication of the circumstances in which you will lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. You will, in any case, be reminded of the existence of the legal guarantee of product compliance, you will be provided with contact references of our after-sales service.
2.3 In the order form, which is displayed immediately before the conclusion of the purchase agreement, we will provide you with summary information about the essential characteristics of each ordered product, the price (including all applicable taxes or taxes) and shipping costs (including any additional costs incurred by you for choosing a different and/or faster type of shipment and delivery than the standard one). The contract is concluded when the Seller receives, by telematics, your order form, after verifying the correctness of the data related to your order. The purchase agreement is stored in our archive.
2.4 Product availability
Product availability refers to the actual availability at the time the buyer makes the order. However, this availability must be considered purely indicative because, as a result of the simultaneous presence of the products on other online and physical sales channels, they could be sold to other customers prior to the confirmation of the order. Even after sending the order confirmation email, there may also be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted with the deletion of the unavailable product and the buyer will be immediately informed by email. If the buyer requests the cancellation of the order, resolving the contract, rizzocalzature.com will refund the amount paid within 14 days from the time rizzocalzature.com has been aware of the buyer's decision to terminate the contract. Orders will be fulfilled during the following time: Monday to Friday,in the following time slot: 9:00 -11:00.
The invoice can only be requested at the same time as the order confirmation by filling in the dedicated forms. The billing request cannot be accepted after the order confirmation or in the following days.
2.6 Safeguard clause
In the event that one of the clauses of these General Selling Conditions is anything that will not in any case compromise the validity and compliance with the other provisions in these General Sales Conditions.
Each request for information can be sent by e-mail to the following customer servicee-mail addressrizzocalzature.com or by telephone at 390832526784 or by filling out the CONTACT form on the website. The number is available Monday through Friday at the following times: 09:00 - 13:00 / 17:00 - 20:00.
2.8 Applicable law and competent forum
These General Conditions of Sale are governed by Italian law and interpreted according to it, except for any different imperative norms prevailing in the country of customary residence of the buyer. As a result, the interpretation, execution and resolution of the General Conditions of Sale are subject only to Italian law and any disputes inherent in and/or following them will have to be resolved exclusively by the Italian judicial authority. In the event of a dispute, the competent forum is indefinitely attributed to the Consumer's Forum of Residence (or domicile) under Article 66-bis D.Lgs. 206/2005. The Consumer resident in Europe is informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to settle in non-judicial terms any dispute relating to the contracts for the sale of goods and services entered into online and/or arising from them. (Under European Union Regulation 524/2013). As a result, if you are a established consumer in Europe, you can use that platform to resolve any dispute sour from the online contract entered into on www.rizzocalzature.com. The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT.
3. Product price guarantees and indication
3.1 Only original and top-quality products are on sale on www.rizzocalzature.com. These products are purchased directly from the Seller from manufacturers and/or distributors authorized to sell the brands themselves, carefully selected for their rigorous quality controls.
3.2 The Seller does not sell used, irregular or quality products of a lower quality than the corresponding standards offered on the market.
3.3 The essential features of the products are presented on www.rizzocalzature.com within each product sheet. However, the images and colors of the products for sale on www.rizzocalzature.com may not match the real ones due to the Internet browser and monitor used.
3.4 Product prices may be subject to updates. Make sure that the final sale price is made before you submit the relevant order form.
3.5 Purchase requisitions from countries outside those listed in the Shipments section will not be accepted by the Seller.
3.6 All products are equipped with an identification tag attached to the product, in some cases, even a disposable seal. We ask that you do not remove the tag and the relevant seal from the purchased products, of which they are an integral part. The Seller, in the event of exercising your right to recess, has the right not to accept the return or not to refund in full the sums paid for the purchase, for those products that do not have the relevant card and/or seal disposable, or that have been altered in their essential and qualitative characteristics or that have been damaged, as best clarified in the Recess section.
3.7 Products sold on www.rizzocalzature.com are protected by the legal guarantee of product compliance under Article 128 s. Consumption Code.
4.1 You can follow one of the methods listed in the order form to pay for the price of the products and their shipping and delivery costs. Under no circumstances will you be charged more than those actually incurred by the Seller, in relation to the payment tool you choose.
4.2 In the case of payment by credit card, financial information (for example, credit/debit card number or the date of its expiration) will be forwarded, via encrypted protocol, to PayPal or others, who provide their electronic remote payment services, without third parties being able to access it in any way. In addition, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue refunds in the event of any product refunds, as a result of exercising your right of withdrawal, that is, if it is necessary to prevent or report to the police the fraud commission on rizzocalzature.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your bank account when shipping the purchased products.
5.1 COUPONs are custom codes that allow you to take advantage of a discount on purchases made on www.rizzocalzature.com.
5.2 The INSERT COUPON box appears on the first page of the purchase process: once you have entered the items in the SHOPPING BAG, enter your code in the USE A COUPON CODE box and click APPLICATION.
5.3 Limitations on using COUPON
A). Value COUPON cannot be converted into money in any way;
B). You will not be able to use multiple COUPONs in the same order;
C). The discount code may not apply to all products.
5.4 If for some reason you are not satisfied with your order, you can make the item on which you applied coupon by following the standard return procedure that can be consulted in the Recess section. Once your return has been accepted, you can agree with our Customer Service to receive a new COUPON by sending a request to customer servicerizzocalzature.com.
6. Right to Recess
6.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on www.rizzocalzature.com. In some specific cases, duly reported in the Recess section, it will be possible to change the chosen product with another.
6.2 To withdraw from the contract, you can use the Return Form (compliant with the form of type under Article 49, paragraph 4 of the consumer code) to be filled in and transmitted directly online through the www.rizzocalzature.comwebsite, that is, to write and send to the Seller another explicit statement of your decision to withdraw from the contract. If you choose to use the Return Form to be transmitted directly online through the website www.rizzocalzature.com the Seller will send you confirmation by e-mail that the request for Recess has been received. If you choose, instead, to send another statement of Recess, the burden of proving the correct and timely exercise of the right of Withdrawal will be felt on you.
6.3 All detailed information on the arrangements and effects of the Withdrawal, as well as how to be reimbursed, is contained in the Recess section.
7. Privacy e Sicurezza
7.1 You can get information about how we treat your personal data by going to the Privacy section.
7.4 The access and use of www.rizzocalzature.com,including viewing web pages, communicating with Res, downloading product information and purchasing them on the website, are activities conducted by our users exclusively for personal uses unrelated to any business, business and professional activity.
7.5 Remember that you will be solely responsible for the use of www.rizzocalzature.com and its contents. Res cannot be held liable for the use that does not comply with the current legal rules, the website and the content by each of its users, saves the responsibility of Res S.r.l.for misconduct and gross negligence. In particular, you will be the only and only person responsible for the communication of incorrect, false or third-party information and data, without them having expressed their consent, as well as in view of the incorrect use of them.
7.6 Finally, since any material will be downloaded or otherwise obtained through the use of the service of your choice and at the risk of the user, any liability for any damage to computer systems or data loss resulting from the unloading operations falls on the user and cannot be attributed to Res. Res S.r.l. it disclaims any liability for any damage resulting from inaccessibility to the services on the site or any damage caused by viruses, corrupted files, errors, omissions, interruptions of service, deletions of content, problems related to the network, providers or/or telephone and/or telematics links, unauthorized access, data alterations, failure and/or defective operation of the user's electronic equipment. You are responsible for the custody and proper use of your personal information, including credentials that allow you to access confidential services, as well as any harmful or detrimental consequences that may result from Res or third parties as a result of incorrect use, loss and theft of that information.
7.7 Res S.r.l.has taken appropriate technical and organizational measures to safeguard the safety of its services on www.rizzocalzature.com, the integrity of data relating to traffic and electronic communications with respect to forms of use or cognition not permitted, and to avoid risks of dispersion, destruction and loss of confidential and non-confidential and non-confidential data and information, relating to its users, present on www.rizzocalzature.com, that is, unauthorized access, or does not comply with the law, data and information.
8. Intellectual property rights
8.1 The contents of www.rizzocalzature.com,such as, for example, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on www.rizzocalzature.com,including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, rizzocalzature.com,are protected by copyright and any other intellectual property rights of Res S.r.l and other rights holders. It is forbidden to reproduce, in all or part, in any form, rizzocalzature.com its contents, without the written consent oftheRes S.r.l.
8.2 Res S.r.l. has the exclusive right to authorize or prohibit direct or indirect reproduction, temporary or permanent, in any way or form, in all or part, of www.rizzocalzature.com and its contents. With regard to the use of www.rizzocalzature.com,you are only authorized to view the website and itscontents. You are also authorized to perform all those other temporary reproduction acts, without their own economic significance, which are considered transient or accessories, an integral and essential part of the same display of www.rizzocalzature.com and its contents and all other website navigation operations that are performed only for the legitimate use of www.rizzocalzature.com and its contents. You are not allowed to play any playback, on any media, in all or part of www.rizzocalzature.com and its contents. Any act of reproduction must, from time to time, be authorized by Res S.r.l. , if necessary, by the authors of the individual works contained on the website. Such reproduction operations will still have to be carried out for lawful purposes and in accordance with the copyright and other intellectual property rights of Res S.r.l.and the authors of the individual works contained in the website. The authors of individual works published in rizzocalzature.com have, at any time, the right to claim the authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to harm the works, whether it is detrimental to their honor or their reputation.
9. Trademarks and Domain Names
9.1 All other distinguishing marks that distinguish products sold on www.rizzocalzature.com and present on the website are registered trademarks of their respective owners and are used within rizzocalzature.com,for the sole purpose of distinguishing, describing and advertising products for sale on www.rizzocalzature.com. Res S.r.l. and all other registered trademark holders have the right to make exclusive use of the trademarks of their respective owners.
9.2 You are not authorized, unless Res S.r.l. agrees. and any other registered trademark holder, published on the website, to use those trademarks, to distinguish products or services even not similar to those of rizzocalzature.com or other trademark holders.
9.3 Most of the brands on the website and related to products for sale on rizzocalzature.com are well-known brands and known to the general public and to each user of www.rizzocalzature.com. Any use of these trademarks that does not comply with the law and, as it is unauthorized, is prohibited and has serious legal consequences. It is in no way allowed to use these marks and any other distinctive signs on www. rizzocalzature.com to take advantage of the distinctiveness or renown of these trademarks or to harm the same and the owners.
10. Content Warning
10.1 Res S.r.l. has taken every step to prevent the publication, on the website, of content that describes or represents scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users, may be considered to be harmful to civil convictions, human rights and the dignity of people, in all its forms and expressions. In any case, Res S.r.l does not guarantee that the website's content is appropriate or lawful in other countries, outside of Italy. However, if such content is deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by rizzocalzature.com will be your sole and personal responsibility.
10.2 Res S.r.l. It has also taken every useful precaution to ensure that its users are www.rizzocalzature.com accurate and do not contain incorrect or out-of-date information, compared to the date of its publication within the website and, as far as possible, even later. However, Res S.r.l.doesnot take any responsibility to the users for the accuracy and completeness of the content published in Res S.r.l. , on its website, except for its responsibility for gross misconduct and guilt, except as otherwise required by law. Res also cannot guarantee its users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the connection to the Internet. If you have any issues with using our website, please contact Customer Service. A manager of Res S.r.l. will be available to you in providing assistance and to help you restore the functionality of your access to the website, if this is possible. Similarly, we recommend that you contact your Internet service provider or check that each device for connecting to the Internet and accessing web content is enabled correctly, including your Internet browser. Although Res S.r.l. will try to do everything possible to ensure continuous access to your website, the dynamic nature of the Internet and its contents, may not allow rizzocalzature.com to operate without suspensions, interruptions or discontinuities due to the need to operate updates of the website.
11. Applicable law, competent forum and dispute resolution
11.1 These General Selling Conditions are governed by Italian law and in particular by D. Lgs. 206/2005, on the consumer code to Head II "Consumer Rights", with specific reference to the rules on distance contracts and d. Lgs. 70/2003 on certain aspects of e-commerce.
11.2 These General Conditions of Sale are governed by Italian law and interpreted according to it, except for any different imperative norms prevailing in the country of customary residence of the buyer. As a result, the interpretation, execution and resolution of the General Terms of Sale are subject only to Italian law and any disputes inherent in and/or as a result of them will have to be resolved exclusively by the Italian judicial authority. In the event of a dispute, the competent forum is indefinitely attributed to the Consumer's Forum of Residence (or domicile) under Article 66-bis D.Lgs. 206/2005.
11.3 The Consumer residing in Europe is also informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to settle in non-judicial terms any dispute relating to the contracts for the sale of goods and services entered into online and/or arising from them. (Under European Union Regulation 524/2013). As a result, if you are a consumer established in Europe, you can use that platform to resolve any dispute sour from the online contract entered into on www.rizzocalzature.com. The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT.